Returns & Exchange Policy

At **MegCosmetics**, we want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.

You have **14 days** from the day you received your order to request a return or exchange.

To be eligible for a return, your item must meet all of the following criteria:

• The item must be **unused, unopened, and in the same condition** that you received it.
• The item must be in its original packaging with all security seals intact.
• Proof of purchase (order number or receipt) is required.

The following items **cannot be returned or exchanged** due to hygiene and safety concerns:

• **Opened** cosmetic products (e.g., lipstick, mascara, foundation).
• Products where the **hygiene seal has been broken** or tampered with.
• Gift cards and downloadable software products.
• Items marked as "Final Sale" or "Non-Returnable."

1. Contact Us: Email us at support@megcosmetics.co.ke within 14 days of delivery. Include your **Order Number** and the reason for the return.
2. Receive Confirmation: Our support team will provide you with a Return Authorization (RA) number and the exact shipping instructions.
3. Package and Ship: Securely package the item(s) with the RA number clearly marked outside the box. You will be responsible for paying for your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (M-Pesa, Card, etc.), typically within **7–10 business days**.