Customer Support & FAQs

Orders are typically processed within **1-2 business days**. During peak sale seasons or holidays, processing may take up to 3 business days.

Standard shipping within Kenya takes **3-5 business days** after processing. Deliveries to Nairobi and Nakuru are often faster (1-2 days).

No. Currently, **Cash On Delivery (COD) is only available for orders delivered within Nakuru County**. All other regions must be paid for via M-Pesa or Card (if accepted).

We accept returns for unused and unopened products within **14 days of delivery**. Due to hygiene reasons, opened cosmetic and skincare products cannot be returned or exchanged.

Yes, MegCosmetics is proudly committed to being **100% cruelty-free**. We do not test our final products or ingredients on animals.

Once your order ships, you will receive an email notification containing your **tracking number** and a link to the courier's website. You can also view the status on your **Dashboard**.